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The reviewer, Katherine, had a frustrating experience with the Mad Lash Mascara by theBalm Cosmetics. She mentioned poking her eye within just 5 seconds of application, expressing her disappointment with the product. She found it to be ineffective in enhancing her eyelashes and even joked about wanting to keep it blind. Based on Katherine's review, it seems that the Mad Lash Mascara did not meet her expectations and failed to deliver desirable results. However, it is important to note that this review represents one individual's experience, and others may have different opinions.