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The reviewer, Courtney, shares her positive experience with the Conditioner Refill by PUBLIC GOODS in her video review. She mentions that she has been using the product for two weeks and is impressed with its performance. Courtney highlights the organic and hair-friendly ingredients, such as being paraben-free, vegan-free, saltate-free, cruelty-free, and gluten-free. She emphasizes that her hair feels incredibly soft and healthy after using this conditioner. Courtney also notes that her hair lasts longer between washes, indicating the product's effectiveness. She expresses her love for the conditioner and even mentions carrying around a milk jug in her shower to ensure she always has it on hand. Overall, Courtney highly recommends the Conditioner Refill by PUBLIC GOODS, giving it a perfect rating of 10 out of 10.