The reviewer, Miguel, tried the Makeup Cleansing Balm by Kimtrue for the first time and was impressed with the results. He found the packaging to be convenient, with a spatula included for easy application. Miguel was amazed at how quickly the balm melted away his heavy eyeshadow and makeup, leaving his skin clean and refreshed in just a few seconds. He described the experience as "literally melting" his makeup off. Miguel highly recommends the Kimtrue Makeup Cleansing Balm, giving it a perfect 10 out of 10 rating. Overall, this product seems to be effective in removing makeup quickly and efficiently, making it a must-have for anyone looking for a hassle-free cleansing experience.